London Sexual Health Programme

Links

Networks

• Patient Experience Network

Schemes/awards

• 4 Ps patient friendly scheme

• Customer Service Excellence Scheme (formally Charter Mark)

DH guidance

• INVOLVE, National Institute for Health Research advisory group

• DH Understanding what matters, a guide to using patient feedback

• NHS Institute for Improvement and Innovation Patient and Public Engagement Resources. Including guides on experience based design and ‘armchair involvement’ (using technology)

• NHS Evidence - patient and public involvement

• The Central Office of Information, providing effective social marketing and communication for the NHS
• The NHS Centre for Involvement, tools and resources to support PPE including materials for training and guides for implementing PPE

Other

• Picker Institute website which reviews effective PPE in healthcare, in particular their guide to using patient feedback which contains many useful tools.

London Sexual Health Programme
London Specialised Commissioning Group
16th Floor, Portland House,
Stag Place, London, SW1E 5RS