Links
Networks
Schemes/awards
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4 Ps patient friendly scheme
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Customer Service Excellence Scheme (formally Charter Mark)
DH guidance
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INVOLVE, National Institute for Health Research advisory group
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DH Understanding what matters, a guide to using patient feedback
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NHS Institute for Improvement and Innovation Patient and Public Engagement Resources. Including guides on experience based design and ‘armchair involvement’ (using technology)
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NHS Evidence - patient and public involvement
- The Central Office of Information, providing effective social marketing and communication for the NHS
- The NHS Centre for Involvement, tools and resources to support PPE including materials for training and guides for implementing PPE
Other
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Picker Institute website which reviews effective PPE in healthcare, in particular their guide to using patient feedback which contains many useful tools.
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