SHL Service Review: 2018–2024
We are pleased to share the Service Review for Sexual Health London, covering the period from 2018 to 2024. Commissioned by the E-Service Contract Board and delivered on behalf of 30 London authorities, this review provides a comprehensive assessment of SHL’s performance as a pan-London online sexual and reproductive health service. It explores how the service has adapted to changing needs, its impact on health outcomes and equity, and the lessons learned to inform future commissioning. The findings demonstrate SHL’s role in building resilience, delivering high-quality care, and expanding access across the capital — with over a million Londoners using the service since launch.
Download the service review here